FAQs
If you have questions that are not answered in the below section, feel free to contact us. We are happy to help!
Give us a Call - Passport Guest Services: 888-266-2045
How do I redeem my points? There are 2 ways: by filling out a paper “Award Request Form” in the restaurant or by accessing your online account. If you are having trouble accessing your online account, you can contact our Passport Guest Services and they will be able to assist you.
I just signed up for a Passport Card. When will I get it? Once you fill out the application and turn it into your server, it usually takes about 4-6 weeks in order to get your permanent card and $20 Welcome certificate in the mail. If it has been longer than that, give Passport Guest Services a call we can look into it…just make sure to have your temporary card number handy.
How do I join the Passport Program? We are always accepting new members into the Passport Program. You can sign up at your local Gordon Biersch. Once you fill out the application and pay your $20 joining fee, your permanent card and $20 gift certificate will be mailed to you within 4-6 weeks, but you can start accruing points for your purchases the same day that you sign up for the program! So, sign up today and start earning Passport Points instantly!
Can I join the Passport Program through the website? Although we’ve come pretty far from where we started, we haven’t ventured here yet. For now, members can sign up by completing an application & paying the $20 fee in the restaurant.
Is my $20 Welcome reward stored on my temporary Passport Card? Your $20 Welcome certificate actually arrives with your permanent card in the mail. It will be attached to the bottom of your Welcome letter. If you are unable to locate your $20 Welcome certificate, please give Passport Guest Services a call. We would be happy to help.
I’ve heard about “Stored Value”. What is that? Stored value is the newest feature of the Passport Program. If you redeem your points for a gift card, you have the option of having the gift card value added to their Passport Card. With this Instant Reward option, the funds are added instantly to you Passport Rewards card and you don’t have to wait for a gift card in the mail! The Stored Value works exactly like value on a gift card, with purchases are deducted from the balance, and you have the option of using the entire amount in one visit or over several visits! If you have any other questions about Stored Value, please feel free to contact Passport Guest Services.
How do I access my account online? Visit website, click on “Passport Rewards” link and register your card. If you have registered your card previously, select the “Access Account” link from the Passport Rewards page and enter your login information. If you have any questions about registering your card or accessing your account, please feel free to contact Passport Guest Services.
How do I have points added for a visit when I didn't have my Passport card with me? In order to have these points added, just email a copy of your receipt to Passport Guest Services (passport@gbrestaurants.com) along with your Passport card number and your email address and we will contact you once the points have been added to your account.
Do Passport points expire? Passport points do not expire. It is possible for your Passport card to go inactive if it is not used with in 12 months. If your Passport card goes inactive, your points are still on your card, you will just need to contact us to get it reactivated. Once your card is reactivated, the points that you had previously earned, will still be available to you. If you need to have your card reactivated, please contact Passport Guest Services.
I lost my Passport card, can I get another one? Definitely! Just call Passport Guest Services (1-888-266-2045) and leave your contact information (name, address, telephone #, & email address) and we will send out a replacement to you, or you can send your information in an email through the website (passport@gbrestaurants.com).
Does my Passport account expire? Your Passport card will not expire, but it can go inactive if it isn’t used within 12 months. If your Passport card goes inactive, your points are still on your card, you will need to contact us to get it reactivated. Once your card is reactivated, the points that you had previously earned, will still be available to you. If you need to have your card reactivated, please contact Passport Guest Service (1-888-266-2045).
How do I register my Passport card? Do I have to register it in order to get points for my visits? To start accruing points, your card must first be activated, which is done by your server the day that you purchase your membership card. When your permanent Passport card arrives in the mail, you will be asked to register your card online, but you do not have to register online to continue accruing points. You will need to register it online in order to check your account balance and redeem your points. You can register your Passport card online by visiting our website www.gordonbierschrestaurants.com and then clicking on “Passport Rewards”. If you need assistance registering your card online, please contact Passport Guest Service.
I think I signed up for a Passport membership, but I’m not sure. How do I know if I’m a member or not? We actually offer 2 types of programs.
The first program is our Gordon Biersch Online program, which is free and does not include a membership card or the ability to accrue points for the money that you spend in our restaurants. Gordon Biersch Online is just a way of staying connected with your local Gordon Biersch restaurant. We send out promotional emails and let you know when there are special events coming up in your local Gordon Biersch.
The other program is our Passport Rewards Program. It costs $20 to join, but in return you get a membership card and a $20 gift certificate to Gordon Biersch in the mail. So, essentially it is free, but there is the inital $20 enrollment fee. You are then able to start collect points for your purchases at the restaurant. You get 1 point for every dollar that you spend while dining. Then after you have collected enough points you can trade those points in for different rewards such as gift card to Gordon Biersch, a night on the town for 2, a weekend getaway, or even a trip for you and a guest to Oktoberfest in Munich, Germany!
If you signed up for the free Gordon Biersch Online program and are interested in joining the Passport Rewards Program, just ask your server for an application. You can start collecting points the very same day. If you feel that you signed up for the Passport Rewards Program and need assistance locating your account number, please contact Passport Guest Service and we would be happy to assist you.
I’m a Stein Club member and I have quite a few Stein Points. How do I redeem them? Stein Points aren’t redeemed like Passport Points. Once you get to a certain prize tier level, corporate will send your reward to the store for pick up. Once the store has received your prize, you will be notified via email that it is available for pick up. For more information about the Gordon Biersch Stein Club Program, please visit the Stein Club Page.