Like other unique brands in the Craftworks family, Gordon Biersch contributes to the overall diversity, creativity and success of our company. While each brand has its own look, feel, style and identity, they all work to satisfy the same mission. We call that mission Every Guest, Every Time.
That means anyone that walks through any of our doors, regulars or first-timers, locals or out-of-towners, hop-sniffing connossieurs or craft beer newbies, those guests get world class hospitality and top-notch customer service every single time. It's not only our way of saying "thank you" to our guests, but also our way of celebrating the professionalism of our team members and adding value to our communities.
Consistent hospitality and service are at the core of what we do, but we know a great restaurant experience requires great food and drinks. To this end, we've adopted a commitment to freshness from our breweries that unifies our philosophy: Made-From-Scratch.
That means we start with the best ingredients, then create satisfying, surprising, delicious food and drink in each of our restaurants. We deliver this fresh, scratch-made food and drink to every guest in our restaurants each and every time they come through our doors, always with great hospitality and peerless customer service.
The goal of both Every Guest, Every Time and Made-from-Scratch are to create an energy, atmosphere and experience for our guests that is so engaging, they have to come back again, hopefully with new friends.
Out of gratitude for being able to pursue our goals and mission, we give back to our communities via our company's philanthropic division, the CraftWorks Foundation. Our Team Members engage in the service of the community inside and outside the four walls of the restaurant. Learn more at the following links: